Privacy Policy

1. Introduction

AUSCARZ Group (ABN 14 622 108 114), trading as Auscarz Group, 3 GILLZ PTY LTD (LMCT-12699), respects your privacy and is committed to protecting the personal information we collect in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our website and services.

This policy applies to personal information collected through our website at www.auscarzgroup.com.au, including any forms you complete on our site.

2. The personal information we collect

The type of personal information we collect depends on how you interact with us. It may include, but is not limited to:

• Your name, contact details (address, phone number, email address) and preferred method of contact;
• Details about your vehicle, including registration, make, model, year and servicing information;
• Driver-licence documents and numbers, licence expiry dates and dates of birth, including uploaded images of your licence (front and back);
• Accident information, including accident details, descriptions, diagrams, photographs of damage, and details of other parties involved;
• Photographs and images you provide or upload to our website, including licence images, damage photos and diagrams;
• Enquiry and service-request details, payment and finance preferences, and any other information you choose to provide; and
• Information collected automatically such as your device and browsing data, where relevant.

3. How we collect personal information

We collect personal information directly from you when you use our website and complete our forms, such as the enquiry, booking, rent-to-own and not-at-fault claim forms; contact us by phone, email or WhatsApp; or provide us with information in person at our premises. We collect driver-licence and accident information only where it is reasonably necessary for the services you request, such as assessing and managing a claim.

4. Why we collect, hold, use and disclose your information

• To respond to your enquiries, quotes and service requests;
• To assess, process and manage not-at-fault accident claims, including engaging assessors, repairers and other service providers;
• To arrange test drives, finance, trade-ins, rentals and rent-to-own arrangements;
• To provide, manage and improve our website and services;
• To verify identity and comply with legal and regulatory obligations; and
• To contact you about your enquiry or our services where you have agreed to be contacted.

We may disclose your personal information to related companies, our professional advisers, insurance providers, assessors, repairers and other third parties as reasonably necessary to provide our services, and as required or permitted by law.

5. Sensitive information and documents

Driver-licence documents, accident information and photographs may contain sensitive or personal information. We only collect such information where it is reasonably necessary for the services you have requested, and we treat it with appropriate confidentiality and security. We take reasonable steps to protect this information from misuse, interference, loss, unauthorised access, modification or disclosure.

6. Accessing and correcting your information

You may request access to, or correction of, the personal information we hold about you. We will respond to your request within a reasonable period and, except where the law permits us to refuse, provide access or make the requested correction. A reasonable fee may be charged for providing access to your information.

To request access, a correction, or to make a privacy complaint, please contact our team at the details below.

7. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us and we will investigate and respond to your complaint within a reasonable period. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact us

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page. Your continued use of our website following any changes indicates your acceptance of the updated policy. This draft should be reviewed by legal counsel before use.